On Talking about Blockchain at South Summit

South Summit

South Summit which aspires to be the “the Leading Innovation Global Platform focused on business opportunities and disruptive trends, that gathers together the entrepreneurial ecosystem” was held last week in Madrid. My employer, Amadeus, was a big contributor to the summit both as a sponsor and by providing speakers on various items related to travel and technology. In a strange twist of fate, my very generous colleagues in the Amadeus Corporate Strategy team – who must know that I adore the stage — asked me to represent Amadeus on a panel about “Rebuilding Industry through Blockchain”. How could I say no to the limelight?

South Summit Selfie1
Obligatory onstage selfie courtesy of moderator Eneko Knorr

Besides me, the panel consisted of a serial entrepreneur/angel investor, the head of Blockchain at a major Spanish bank, and a Palo-Alta based VC. While the other panelists focused on Bitcoin and the case for cryptocurrencies, I discussed the four main uses cases that Amadeus has identified for the technology: managing traveler identity, more user-friendly loyalty programs, improving payment settlements, and baggage tracking. And while everyone else on the panel hailed Blockchain’s potential to disrupt intermediation in raising capital, I stressed that when evaluating the technology’s use cases, we had to take into account our B2B customers’ needs as well as those of travelers, and that to date the biggest problem our industry faces with Blockchain is that it simply does not meet our customers or their consumers’ demand for real-time transactions, inter-operability and customization.

So imagine that if Visa or Mastercard can process 5,000 transactions per second with the capacity to process more, Bitcoin can only process 12 per second but with the first transaction taking 10 minutes to settle. From what I understand, Amadeus processes over 50,000 transactions per second and over 50 million per day. Slowness and an IT platform’s inability to adapt on demand to customer-specific modifications and enhancements are show-stoppers in our industry. This doesn’t mean that Blockchain is not suitable but that for services like shopping, today the technology is just too slow and missing the necessary interfaces in order to make it end-user friendly.

When we got to the topic of whether cryptocurrencies were a valuable means for start-ups to raise capital, my fellow panelists were all very enthusiastic. As Amadeus does not have a position on cryptocurrencies, I kept my opinion to myself. Personally, I don’t buy the emotional argument that cryptocurrencies give more “control” to the individual over his money, or that they ultimately add value and enhance the marketplace for new ideas in ways that fiat money and the current regulations cannot.

Quite the contrary: investors want liquid markets where they can easily get their money in and out of ventures. Furthermore, efficient market theory tells us that the value of a security should reflect all available information in the market. Tech entrepreneurs may love the idea that they can cheaply raise large quantities of cryptocash without the costs and hassles of having to comply with regulations, but in the long run transparency and certainty create dynamic markets. You can raise more money on the U.S. stock exchange than say on the Indonesian one because investors know that they can easily exist an investment and that the market is efficient.

With the original securities acts of 1933 and ’34, the U.S. government wasn’t trying to protect the sophisticated investor from big corporate greed. The regulations were designed to protect the unknowing from being bamboozled by scams and ponzi schemes. They demanded transparency and disclosure of risks, exactly what today’s ICO market tends to lack with fairly scandalous, yet predictable results:

New data from Fortune Jack has found that ten of the most high-profile ICO scams have swindled a staggering $687.4 million from unsuspecting investors.

A recent study prepared by ICO advisory firm Statis Group revealed that more than 80 percent of initial coin offerings (ICOs) conducted in 2017 were identified as scams. The study took into consideration the lifecycle of ICOs run in 2017, from the initial proposal of a sale availability to the most mature phase of trading on a crypto exchange.

And if you thought you had just raised $30 million over night in Bitcoin, what is your money worth today?

So why should we think that the marketplace needs cryptocurrencies to raise capital? Certainly new ventures like AirBNB, Whatsapp, Facebook, WeChat, Twitter, Instragram, Uber, Booking.com etc successfully raised capital with old fashioned money. The more I hear someone claim that cryptocurrencies will democratize money, the more I am convinced that the speaker has either absolutely no idea what he is talking about or is full of crypto-crap. That doesn’t mean that the current VC model is not a scam itself. To a certain degree it is. But paying workers in tokens instead of money or promising investors they’ll get rich quick without full disclosure is not the solution. It’s a swindle.

If you ask me, we shouldn’t be talking about Blockchain at all. Yes, I think it will be an important back-office tool to improve efficiencies, but not life-altering. What we should all be talking about is Artificial Intelligence which — for better or worse — is the real game changer.

Finally, I really enjoyed the opportunity to speak at the event. When I got off stage, I remembered something that Bill Clinton once said shortly after leaving the presidency:  the hardest thing about no longer being president was walking into a room and not being greeted with the presidential anthem. In other words, being on stage is addictive. It feels good to be listened to and treated with undeserved respect. Earlier in my career, I spent a lot of time speaking in public, and last week at the South Summit, I remembered how much fun it was to be on center stage, especially when afterwards you get to interact with very smart people. And the icing on the cake: running into friends and former colleagues at South Summit and reminiscing about the good old days.

Thanks all around to everyone involved, especially my excellent colleagues in CST.


Brave New World, Inc.

Minority Report

Earlier this week, Rana Foroohar wrote in the Financial Times that “Companies are the cops in our modern-day dystopia”:

The mass surveillance and technology depicted in the [2002 movie Minority Report] — location-based personalised advertising, facial recognition, newspapers that updated themselves — are ubiquitous today. The only thing director Steven Spielberg got wrong was the need for psychics. Instead, law enforcement can turn to data and technologies provided by companies like Google, Facebook, Amazon and intelligence group Palantir.

The dystopian perspective on these capabilities is worth remembering at a time when the private sector is being pulled ever more deeply into the business of crime fighting and intelligence gathering. Last week, the American Civil Liberties Union and several other rights groups called on Amazon to stop selling its Orwellian-sounding Rekognition image processing system to law enforcement officials, saying it was “primed for abuse in the hands of government”.


I have written a few posts already about the potential for governments and private companies to use new technologies such as cryptocurrencies, biometrics and data mining to engage in activities that we would normally associate with the fictional totalitarian regimes of George Orwell or Aldous Huxley. With regards to state actors, like China, using biometrics for crime prevention, I wrote:

But still, if we move to a system of Big Brother with ubiquitous cameras capturing our facial images 24/7 and the system is only 80% accurate, that leads to arguably an unbearably high threshold for potential abuse. Democracies are supposed to accept some criminals getting away with crime in exchange for the innocent not being locked up. It’s the authoritarian regimes who place law and order above the protection of the innocent.

Between companies, governments and new technologies, the potential for opportunities, efficiencies and abuse are endless. It is a Brave New World.

And with regards to cryptocurrencies, I wrote:

Although neither George Orwell or Aldous Huxley’s dystopian futures predicted a world governed by corporations as opposed to authoritarian governments, it may be more plausible to imagine a world where corporations control the money supply, not with coins and bills but cryptocurrencies. In fact, the fad amongst many technologists today is to encourage the disintermediation (or deregulation) of money by moving to Blockchain-based cryptocurrencies like Bitcoin. But instead of removing the middleman, we are more likely – contrary to the idealists’ ambitions — to open the door to empower big tech companies like Amazon, Facebook and Google to tokenize their platforms, replacing one currency regulator with corporate ones.

But private companies are able to do so much more with the data that we so generously (and often naively) hand them. The possibilities for abuse seem endless. To a large degree, the new GDPR mitigates this risk by giving the consumer visibility about and control over how her data is being used, and hopefully building trust between consumers and their service providers.  As stated here before, more important than complying with strict new laws, “to be commercially viable, these technologies need to gain consumers’ confidence and trust. Otherwise consumers will not be comfortable sharing their data and will simply not use the service.”

But what happens if consumers are not given the opportunity to intelligently grant consent or agree to use a service that shares their data? The first GDPR complaints have been filed precisely on these grounds:

Across four complaints, related to Facebook, Instagram, WhatsApp and Google’s Android operating system, European consumer rights organisation Noyb argues that the companies have forced users into agreeing to new terms of service, in breach of the requirement in the law that such consent should be freely given.

Continue reading “Brave New World, Inc.”

The Cryptocurrency Swindle

Arcade tokenThe more I hear Blockchain evangelists preach about tokenization and how cryptocurrencies will democratize technology, the more I am convinced that cryptocurrencies are one big swindle. I have already discussed this more in depth here, but allow me to add a few more points.

As mentioned, the reasons for tokenizing Blockchains would be:

  • To incentivize developers/computer owners (aka, miners) to verify transactions on the Blockchain and support and maintain the platform
  • Financing of start-ups (ICOs)
  • To bring more transactions to a platform
  • To engage in unregulated transactions (ie, black money)
  • Speculation

With the exception of engaging in unregulated transactions, there already exist well established and extremely successful and effective means for meeting those objectives. Yet the crypto-pushers – other than rolling off catchy soundbites about democratization and oppressive regulators – haven’t made a compelling case why tokenization is so central to the success of Blockchain-based technologies.

So what makes a Blockchain start-up so uniquely different from any other tech venture? Weren’t Facebook, Google, Microsoft, and Apple all built from scratch without the need for raising capital through tokens or paying their developers in tokens? Why shouldn’t companies financing through cryptocurrencies be required to disclose to investors and consumers the same amount of information they would if they were issuing other types of securities? What is the benefit to investors, consumers and society from having less access to information or fewer legal protections against fraud?

And what is so democratic about paying your labor force in kind from the company store? That reeks of crypto-feudalism. It’s like a drug lord paying his corner dealers in product. The dealers can then decide whether to resell their cut of the product or to use it themselves. In fact, that is exactly how so many dealers become junkies or enter the game. So why not pay them with money they can freely exchange? And if the solution is to have one or two major cryptocurrencies, then how is that so different from just using US dollars or Euro? Or are the crypto-pushers too naïve to see that the most likely result of a successful cryptocurrency economy is that corporations end up issuing their own coins and control money supply? Instead of democratization and disintermediation, you are left with a Brave New Crypto World?FB Money

This is all reminiscent of the Web 2.0 bubble when VCs and entrepreneurs were trying to make a quick billion by selling user generated infrastructure. The idea was that if you had a big enough user base – to whom you gave stuff to for free in order to build your network – a big company would buy your user base even though your network was not profitable. The exit strategy was the entire business model. Now it seems like the crypto-pushers are looking to raise a quick million without having to build a sustainable or even convincing business model, while hoping they can get the open source developer community to finance, build and maintain their infrastructure, if not for free, with an I-owe-you executable at the company store.

It’s a shame because if you ask me, tokenization is a major distraction from the real value of Blockchain-based technologies. The major challenge for Blockchain is not how to tokenize or make bank, but how to find scalable use cases for a technology whose main value at the end of the day is the not very sexy back office task of processing and recording transactions.

The Future of Money

FB Money

Last year CNN asked “What if Companies Issued their own Currency” where printed money bore the images of corporate celebrities instead of George Washington or European landmarks. Although neither George Orwell or Aldous Huxley’s dystopian futures predicted a world governed by corporations as opposed to authoritarian governments, it may be more plausible to imagine a world where corporations control the money supply, not with coins and bills but cryptocurrencies. In fact, the fad amongst many technologists today is to encourage the disintermediation (or deregulation) of money by moving to Blockchain-based cryptocurrencies like Bitcoin. But instead of removing the middleman, we are more likely – contrary to the idealists’ ambitions — to open the door to empower big tech companies like Amazon, Facebook and Google to tokenize their platforms, replacing one currency regulator with corporate ones. Let me explain.


At the beginning of the year, the encrypted messaging system Telegram announced plans to issue its own cryptocurrency. Telegram’s vision was to create its own Blockchain-based cryptocurrency around its chat-service where its users could engage in all sorts of transactions and make payments through Telegram’s own digital platform. By leveraging the mass hysteria around Bitcoin, Telegram hoped to raise tens of billions of dollars in financing from its ICO.

An ICO (or Initial Coin Offering) is the process of raising capital through the use of cryptocurrencies, instead of issuing debt or equity. For those new to the concept, cryptocurrencies (to paraphrase Wikipedia) are digital assets designed to work as a medium of exchange (generally through a Blockchain) that use cryptography to secure transactions, control the creation of additional units (ie, the monetary supply) and verify the transfer of assets.

Arcade tokenThink of cryptocurrencies as those tokens at a video arcade where in exchange for hard currency (or services), you are given tokens that can be used at the arcade. The tokens would generally have no value outside of the arcade, unless there is demand for exchanging goods, services, or other currencies for those tokens.

With an ICO, an investor acquires those tokens, which may be either the issuer’s own (often newly) minted token or another existing one like Bitcoin or Ether. As mentioned, the tokens acquired through the ICO are not debt or equity. They are digital claims to future rewards or services. Investors acquire the tokens in expectation that there will be a dynamic market to buy, sell, or transact using those tokens. Because the tokens are exchanged on a Blockchain, each transaction is logged and permanently traceable (though encrypted). In theory, an ICO is more cost effective than a traditional securities offering because it does not require the efforts of a VC or financial institution and is not regulated.

Well, we thought ICOs were not regulated. According to the Wall Street Journal, a number of companies that issued ICOs are currently being investigated by the US Securities and Exchange Commission.

The sweeping probe significantly ratchets up the regulatory pressure on the multibillion-dollar U.S. market for raising funds in cryptocurrencies. It follows a series of warning shots from the top U.S. securities regulator suggesting that many token sales, or initial coin offerings, may be violating securities laws.

One might cynically say that regulators are predisposed to dislike cryptocurrencies because they cannot control them. On the other hand, if ICOs are not regulated, then there will always be a risk to the consumer, something that the 1933 and ’34 Securities Acts were designed to address with significant success over the past century. As mentioned in the article:

Many of the coin offerings happen outside the regulatory framework designed to protect investors. Hype around last year’s bitcoin bubble led to many cryptocurrency offerings for startup projects. Some of them had little, if any, basis in proven technologies or products, and many were being run outside the U.S. In some cases, investors caught up in schemes that turn out to be fraudulent may have little hope of recovering their money.

A soon-to-be published Massachusetts Institute of Technology study of the ICO market estimates that $270 million to $317 million of the money raised by coin offerings has “likely gone to fraud or scams,” said Christian Catalini, an MIT professor.

Overall, there are a number of reasons for dealing in cryptocurrencies:

  • To incentivize developers/computer owners (aka, miners) to verify transactions on the Blockchain and support and maintain the platform
  • Financing of start-ups (ICOs)
  • To bring more transactions to a platform
  • To engage in unregulated transactions (ie, black money)
  • Speculation

As mentioned, companies like Telegram and many technologists (even some investors) may also find the use of a cryptocurrencies attractive because they have largely been outside of the control of governments and regulators. But this raises the question about whether fiat money is actually more stable than cryptocurrencies and therefore in the long run better suited for investors and society. One of the foremost concerns of any investor is that she has a viable exit, meaning that she is investing in a liquid market where she can put in and take out her money easily. So the question is whether a cryptocurrency can give the same stability that a government-backed currency can.

When you start thinking about Telegram creating its own private market of tokens for transactions through its chat platform, remember going to the video arcade to play PacMan and having to convert your money into tokens. Now imagine a future where Amazon does the same thing. It issues its tokens that become the only currency available for transactions on amazon.com. Then imagine trying to download apps, stream music, movies or other content on your Apple devices and having to use Apple tokens. Maybe each major platform will have its own tokens, and its developers and maintenance crews (aka miners) will get paid in their employer’s respective cryptocurrency. Workers will only be able to spend their hard earned salary at the company store. We can call it the digital hacienda or crypto-feudalism. Welcome to the new crypto-world order.

When you were a kid at the arcade you had no problem spending all of your tokens at once before your parents dragged you home. But as an adult, if you have your money tied up in Amazon tokens, WeChat tokens, or Facebook tokens, what happens when that company goes bankrupt? Or what is the conversion rate from one token to the other? Wasn’t the advantage of using US greenbacks that they were backed by the U.S. Fed, were easily exchangeable and that US government wouldn’t go under? Will these companies have to create their own monetary departments to control the supply of their tokens, and fight against inflation? In other words, instead of removing the role of central banks, companies would become central banks themselves. In fact, the more I read about cryptocurrencies, the more the macroeconomic fundamentals behind hard currencies makes sense. Or I am just old fashioned?

Challenges Blockchain May Face

Sara PavanWe keep hearing that governments will kill cryptocurrencies or at least regulate them to death. They fear what they cannot control (or tax). I tend to keep a more open mind.

But according to my colleague Sara Pavan, Blockchain currently has other pressing challenges:

Scalability is a major concern: most existing blockchains (Bitcoin, Ethereum, etc.) have significant scalability challenges. For example, the Bitcoin network can only process about 7 [transactions] per second. In comparison, Amadeus processes 100,000 end-user transactions per second in peak times.

Transaction cost will be another issue to consider. Blockchains typically require a lot of computing resources given that data is held multiple times and there is significant cryptographic computation to be undertaken.

In systems like Bitcoin and Ethereum, this means there is often a prohibitive fee associated with each transaction, which can represent several percentages of the value being exchanged, making them inappropriate for many use cases.

Finally, integration with existing systems will be another major hurdle. Today it is hard to make blockchain interoperable with existing IT systems.

If a hotel booking is made on a blockchain system, how will it integrate with a system that isn’t on blockchain?

Even if Blockchain technology could eventually be faster and less expensive, one of Blockchain’s key raisons d’être – to squeeze out the middleman – may have its own challenge. From what Sara says intermediation isn’t going anywhere and will continue to be central to the value chain in a Blockchain world.  Beside needing someone to establish and evolve a Blockchain’s governance and drive critical mass, you will always need someone to build interfaces and applications, and support, maintain and enhance them. It’s like the Internet. We love it, not because it has value in and of itself, but because of the Facebooks, Amazons, and millions of other intermediaries that deliver content, products and services to our screens (or with Siri, Alexa etc to our ears).

And what happens when Blockchain’s other key selling point of secure and trusted transactions is blown to smithereens by faster encryption-busting technologies? What if what we are hearing about quantum computing is true?

. . . the advent of quantum computing will jeopardize the security of all existing cryptographic encryption methods, including RSA tokens. Quantum computers will affect the security of the entire finance and banking industry, not just the blockchain.

Even so, I’m surprised that security is not a more common conversation throughout the blockchain community. For a group deeply rooted in futurism, this seems shockingly shortsighted. It feels as if we’re building the blockchain for the next 50 years, but what if we only get to the next five or 10? What can be done to ensure that blockchain is dynamic enough to outlive quantum computing?

I tend to be an optimistic skeptic, meaning that I don’t trust the hype but trust that there is always a solution to every problem. As a lawyer, though, the solution is usually an imperfect negotiated one.